There came a guest who had booked a standard room. But after checking, I found that there was no standard left. I checked the record of this guest, and found that he had always booked deluxe rooms.

I felt that it was perfect chance to up-sell. I checked the booked room with the guest, “Thank you very much for your reliance on our hotel, Mr. Gao. It’s my pleasure to serve you. This time, you have ordered a standard large-bed non-smoking for three nights, right?” “Yes.” ”I suggest you are on a business, right? I’d like to suggest you try our executive floor. It’s newly decorated, and you will enjoy the top-level service. And there are many preferential treatments.” “Really? Then what preferential treatments can I have if I take that?” “Mr. Gao, you need to use the internet to deal with you business, right? The Internet service is not free, but you may have one-hour free Internet use each day if you take the ECF. In addition, 80 yuan’s free laundry service, 6 tins of free soft drinks, and so on. And for all of these, you will only need to pay another 20 yuan.” Here I stopped to observe the reaction of the guest. He kept silence for a while, looking hesitated. Then I said. “Maybe your concern is not how much you will pay, but rather whether the room is worth the price. Would you like to make your decision after having a look at the show room?” The guest felt very hard to turn down my warm-hearted offer, so he decided to take an executive room for three nights. 30、The guest booked a deluxe room in Lisa’s hotel() 31、Lisa wanted to earn more money by recommending a higher-priced room() 32、The guest can use the Internet for free is he takes the executive room() 33、Lisa really knew why the guest hesitated() 34、At last, the guest accepted Lisa’s suggestion()

时间:2023-10-12 16:57:07

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