听力原文：W: Good afternoon and welcome to Your Business. We have in this studio today Brian Williams, head of the management unit of Lawson & Fowles Publishing. Brian is here to discuss successful staff management. Brian, what makes a good manager？
M: Well, it's a combination of things, but at the top of the list I think I'd put being truthful. Staff have certain expectations of how they should be treated and they want their managers to be fair. Not telling your staff what's happening is a sure way of losing their respect. You need to concentrate on solving problems, not hiding them.
W: But not all problems can be solved, can they？
M: Most can, actually, but that's not the point. The thing is, instead of reacting after the dam-ages done, you should be talking to staff about how things are going and avoiding a situation where they come to see you about the problems after the event. The trick is to decide what problems might arise before they actually happen.
W: What about having staff work together？ How should that be managed？
M: Well, some people appear to like working on their own, but in most companies, people who work on their own do so because they have been neglected. They have been given a task and their boss is not in-terested in how it is being done. This makes their sense of achievements smaller no matter how hard they work. People who work in teams have dearer overall picture of the work they are involved in. They have a role to play, and they know that if they don't perform. well, it is not only the business is going to suffer but also the other members of their team. So it is up to managers to create teams within their organization and encourage this team spirit. It raises performance.
W: How is this best done？
M: Well, it's important to identify certain key employees among your staff and give them particular support and attention. If these key people are encouraged in their work, they would perform. better themselves, and more importantly raise the general level of performance of all the others in their area.
W: Isn't it also a question of recruitment？
M: Yes, yes, lots of difficulties in staff management arise because mangers genuinely don't know how to select the right person. Sometimes interviewees are chosen on the basis of written personality tests which hear no relation with the work they'll be actually doing. Many managers admit that they sometimes ignore the lack of appropriate skills in recruiting the staff. I'd say that in the vast majority of cases they simply opt for the candidates who's made the best impression in half an hour or so...
F: So, what should we have instead？
M: Well, the selection procedure should involve matching the skills and knowledge of the applicant to the actual job. And they should be done in the most immediate and relevant way possible, for example, if you try to recruit a trainer for your company, an important part of the inter-view should involve the applicant giving a pre-pared training session. Training is what they'll be doing, so you should see them in operation be-fore employing them.
F: That sounds sensible. The final question, Brian, is about discipline, which is perhaps the hardest factor to get it right. What is the latest thinking？
B: Umm, well, the issues are: should you be a hard, unfriendly boss, make sure everyone obey your order without a question, or should you be more sympathetic and listen to your employees' difficulties？ Then there will be time when you have to discipline someone who has done some-thing wrong. It can be difficult if you are on very friendly terms with them. So a certain distance is necessary. On the either hand, if you are too un-approachable, you may not be made aware of important problems.
M: Well, thank you, Brian. I'm sure plenty of managers out there will find out our talk very interesting.
？You will hear a radio interview with Brian Williams, a management expert. The interview deals with staf
A．being able to concentrate.
B．being honest.
C．being respected.
听力原文：WOMAN: Good afternoon, Mr Gray. Thanks for coming to our university to talk about the problem in the Darlinghurst area to our new international students.
MAN: Yes. Thank the university to allow me to come to talk to you all afternoon. The reason for my visit here is to outline a problem that female international visitors and students have been having in the Darlinghurst area.
WOMAN: We all heard that for the last month or so, thieves have targeted the area snatching handbags and backpacks from unsuspected women. Why in the Darlinghurst area？
MAN: As you probably know. Darlinghurst is very popular with tourists for shopping and sightseeing and it's also a popular meeting meeting place for students. There are lots of cafes and coffee shops and unfortunately, we have had some thieves taking advantage of these conditions.
WOMAN: Can you tell us about the thieves more specifically？
MAN: Sure. The thieves are young and fit. They grab the bag from the woman's shoulder or out of her hand when she's involved with something else, you know, deep in conversation or window-shopping, so they grab the bag and then run away very quickly. By the time the victims realize what's happened, the young man's out of sight and there's little hope of catching him.
WOMAN: You mean the thieves usually attack female by themselves？
MAN: They used to. But now it seems they're becoming braver arid targeting women in groups. Age doesn't seem to matter to the thieves, it's just a matter of opportunity. They look for someone who isn't consciously protecting their bag and for a place with an easy getaway, you know, not too crowded.
WOMAN: Are any of these thieves caught？
MAN: We've only had two of these bag-snatchers almost caught when the victims chased after them. Unfortunately, on both occasions, as soon as the women reached the thief, he threw the bag right at them and then escaped.
WOMAN: Mr. Gray, can you give the students some suggestions to protect themselves from these brazen thieves？
MAN: Yeah. We don't encourage you to chase these thieves because we don't want to see anyone get hurt. So, what can you do？ Well, unfortunately, not much but we are asking that you be aware of this danger. If possible, hang onto your bags carefully and never leave your bags on the ground at one of the many cafes when you have a coffee or a meal and don't leave it on a chair or table-top even if you think it is in your sight. We also caution you about carrying anything too valuable in your bags. It seems like the thieves arc not only after cash. They've been using credit cards illegally on the Internet m purchase goods or access pornographic sites. So it is vital that you keep your credit card details and report to the police if it is stolen.
Questions:
19.What is the problem that Mr. Gray describes to the students？
20.Why is it difficult to chase the thieves？
21.How many thieves have the police caught？
22.Which of the following does Mr. Gray suggest the students to do？
(39)
A．Women being robbed.
B．Thieves stealing bags from international tourists.
C．Darlinghurst residents being robbed.
D．Burglaries happening in Darlinghurst.
