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—Go and say sorry to your Mom, Dave.
—I’d like to, but I’m afraid she won’t be happy with my ______ .
A . requests
B . excuses
C . apologies
D . regrets
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I’m glad that you have to stay here for the night, but the airline is responsible for your meals and accommodations.
A . 正确
B . 错误
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It’s a small company -there are only fifteen of us and I’m responsible ____ answering the phone and making appointments for the director.
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The airline Jetstar charges passengers extra for meals, in-flight entertainment and additional baggage. Jetstar would be best described as focusing on its core service.
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听力原文：M: It is good to have some company for the drive. It’s a long way to Edinburgh, and it’s very boring if you are on your own.
W: I’m really lucky you stopped and offered me a lift. I’ve been waiting for about two hours but no one seemed to be going my way.
M: Are you a student？
W: Yes, I’m a biology student in London University. I’m going up to Edinburgh for the festival, but it’s so expensive on the train that I decided to try and hitch a lift.
M: Well, you are lucky because I should have been going yesterday, but something happened to delay me so I postponed my trip until today.
W: Is it all right if I put my bag on the back seat？
M: Yes, of course.
W: It started to rain just as I left the house this morning and my clothes and shoes are wet through. Would you mind if I take off my shoes？
M: No, of course not. I don’t mind. Go ahead.
W: Thanks.
M: Oh, don’t forget to put your seat belt on! You can get fined nowadays, you know, for not wearing your seat belt.
W: Yes, sorry, I forgot. Could I open this window？
M: Well, I’d rather you don’t if you don’t mind. It gets very draughty when you open that window. But you can open the back window.
W: Is it all right if I go to sleep for a while？
M: Yes, of course. I’ll wake you up when we reach the next service station. I’ll need some coffee then.
(23)
A．Because she has a company for the drive.
B．Because she can attend the festival.
C．Because the man stopped and offered her a lift.
D．Because the man provided a shelter from the rain.
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（）are rates offered only to those prepared to sign a contract to give the airline a minimum annual tonnage．
<img src='https://img2.soutiyun.com/ask/uploadfile/4083001-4086000/cc74d1789478db3658e2ffbcea5cbad2.gif' />
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The airliner took off from______airport and made an emergency landing in______airport.
A．Vnukovo, Domodedovo
B．Vnukovo, Dagestan
C．Domodedovo, Vnukovo
D．Domodedovo, Dagestan
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Seeing that Hansung Airlines is promoting specially discounted tickets, the major carriers are forced to be more_______in their pricing.
A．compete
B．competition
C．competitive
D．competitor
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听力原文：M: Excuse me, but has anyone turned in a brown briefcase？ I've lost my briefcase. It contains my documents for the conference, and they are pretty important to me.
W: Yes. We had a briefcase brought in this morning. Wait here just a minute, please.
Q: What will the woman probably do？
(3)
A．Ask to see the man’s ID card.
B．Get the briefcase for the man.
C．Show the man her documents.
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？Read the following extract from an article about what airline alliances will take to people and those airline companies, and the questions followed.
？For each question 15—20, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
Cooperative cooperation. Competitive cooperation. Confused？ Airline alliances have travelers scratching their heads over what's going on in the skies. Some folks view alliances as a blessing to travelers, offering seamless travel, reduced fares and enhanced frequent-flyer benefits. Others see a conspiracy of big business, causing decreased competition, increased fares and fewer choices. Whatever your opinion, there's no escaping airline alliances: the marketing hype is unrelenting, with each of the two megs-groupings, One world and Star Alliance, promoting itself as the best choice for all travelers. And, even if you turn away from their ads, chances are they will figure in any of your travel plans. By the end of the year, One world and Star Alliance will between them control more than 40% of the traffic in the sky. Some pundits predict that figure will be more like 75% in 10 years. But why, after years of often ferocious competition, have airlines decided to hand together？ Let's just say the timing is mutually convenient. North American airlines, have exhausted all means of earning customer loyalty at home, have been looking for ways to reach out to foreign flyers. Asian carriers are still hurting from the region-wide economic downturn that began two years ago-just when some of the airlines were taking delivery of new aircraft. Alliances also allow carriers to cut costs and increase profits by pooling manpower resources on the ground and cede-sharing—the practice of two partners selling tickets and operating only one aircraft.
So alliances are terrific for airlines—but are they good for the passenger？ Absolutely, say the airlines: think of the lounges, the joint FFP (frequent flyer program) benefits, the round-the-world fares, and the global service networks. Then there's the promise of "seamless" travel= the ability to, say, travel from Singapore to Rome to New York, all on one ticket, without having to wait hours for connections or worry about your hags. Sounds utopian？ Peter Buecking, Cathay Pacific's director of sales and marketing, thinks that seamless travel is still evolving. "It's fair to say that these links are only in their infancy. The key to seamlessness rests in infrastructure and information sharing. We're working on this. n Henry Ma, spokesperson for Star Alliance in Hong Kong, lists some of the other benefits for consumers. "Global travelers have an easier time making connections and planning their itineraries. ' Ma claims alliances also assure passengers consistent service standards.
Critics of alliances say the much-touted benefits to the consumer are mostly pie in the sky, that alliances are all about reducing costs for the airlines, rationalizing services and running joint marketing programs. It is believed that alliances will ultimately result in decreased flight choices and increased costs for consumers. Instead of two airlines competing and each operating a flight on the same route at 70% capacity, the allied pair will share the route and run one full flight. Since fewer seats will be available, passengers will be obliged to pay more for tickets.
Those who've already made the elite grade in the FFP of a major airline stand to benefit the most when it joins an alliance: then they enjoy the PFP perks and advantages on any and all of the member carriers. For those who haven't made the top grade in any FFP, alliances might be a way of simplifying the earning of frequent flyer miles. For example, I belong to United Airline's Mileage Plus and generally fly less than 25,000 miles a year. But I earn miles with every flight I take on Star Alliance member-Ail Nippo
A．Delight.
B．Indifference.
C．Objection.
D．Puzzlement.
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Nowadays．the air waybills used by different airline companies worldwide are basically（）．
<img src='https://img2.soutiyun.com/ask/uploadfile/2748001-2751000/164e616539107db5c58bc6c626e96dfe.gif' />
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听力原文：M: Mrs Hunt, are you sure it is the man who you saw in last nights robbery？ Now look at him again and this is very important. W: Im absolutely sure about him. Q: Whats the probable relationship between the two speakers？2．
A．Disappointed.
B．Happy.
C．Regretful.
D．Sad.
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During the redistribution process configured on RTA, some of the EIGRP routes, such as 10.1.1.0/24 and 10.2.2.0/24,are not being redistributed into the OSPF routing domain. Which two items could be a solution to this proble m？（）
<img src='https://img2.soutiyun.com/ask/uploadfile/2019-03-27/1f3bd3d98218e5077df5d514b253c248.jpg' />
A. Change the EIGRP AS number from 100 to1 in the redistribute command.
B. Add the subnets option to the redistribute command.
C. Change the metric - type to2 in the redistribute command.
D. Configure the redistribute command under router eigrp 1 i nstead.
E. Change the metric to an EIGRP compatible metric value (bandwidth, delay, reliability, load, MTUs) in the redistribute command.
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听力原文：M: Sorry, you missed the discussion on Man and Nature. I heard that you were not feeling well enough, but how are you doing now？
W: Thanks. I'm feeling much better now.
Q: What does the woman suggest？
(15)
A．She needs to get more rest.
B．She took a rest last week and it helped her a lot.
C．She wasn't interested in last week's lecture.
D．She was surprised to find the lecture so easy.
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The following are all mentioned as reasons why the airlines are having a hard time EXCEPT that
A．the tourist industry is experiencing an all-time low.
B．there is no increase in the number of passengers.
C．there are more seats on the planes than needed.
D．the competition between airlines is strong.
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听力原文：M: It's nice and quiet here, away from the dust and noise of the city. And our apartments are new and well furnished.
W: It's a good place except it is a bit far from the place where we work. Anyway, I'll talk with my husband tonight and give you a call tomorrow.
Q: What is the woman doing？
(19)
A．Looking for an apartment.
B．Taking a suburban excursion.
C．Asking the man for his opinions.
D．Looking for a job.
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Ventrus Airlines announced today that Hillman F. Teasdale has been elected Chairman, President and Chief Executive Officer by a unanimous vote of the Company's Board of Directors. He succeeds Chairman and CEO John W. Lawrence, who is taking over the CEO position at Marvin-Bavasi Motors. The appointment is effective immediately.
Mr. Teaschle is the former Chairman and CEO of Agave, Inc. who has served as Vice Chairman of SigmaAgave Corp. since the two energy companies merged in October 2001. In May 2002, he was named to the additional role of interim Chairman of Genertec Inc., to assist the energy merchant in restoring investor confidence and stabilizing the company's financial position. He is resigning from the positions he holds at Sigma Agave and Genertec to focus exclusively on his duties at Ventrus.
On behalf of the Ventrus board, James J. Reilly, a director who led the nationwide search for a new CEO, said, "Hillman is a forceful, positive executive who is exactly the right person to lead Ventrus at this critical time. He knows how to guide major global companies through difficult transitions with a sharp focus on financial responsibility. He is an extremely hardworking, hands-on executive who knows how to engage employees. He believes that a company is as good as the ambitions its stakeholders share, and he will push firmly but fairly to achieve the company's goals. He has the reputation and credibility needed to lead Ventrus to economic recovery and a great future."
Ventrus Airlines operates more than 1,900 flights a day on a route network that spans the globe.
Date: Thursday, Feb. 19
To: Mr. Teasdale
From Ms. Teasdale
Message:
Ms. Teasdale saw the news and called to congratulate again. She said she had persuaded your parents to cone for the celebration party. She asked if you needed to see the guest list Please call back.
What is the possible title of the news？
A．Hillman F. Teasdale Saved Ventrus Airlines
B．Hillman F. Teasdaie, CEO of Three Giant Companies
C．Ventrus Announces New CEO Appointment
D．Board Decision for Dramatic Strategic Change
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The biggest danger facing the global airline industry is not the effects of terrorism, war, SARS and economic downturn. It is that these blows, which have helped ground three national flag carriers and force two American airlines into Chapter 11 bankruptcy, will divert attention from the inherent weaknesses of aviation, which they have worsened. As in the crisis that attended the first Gulf war, many airlines hope that traffic will soon bounce back, and a few terrible years will be followed by fuller planes, happier passengers and a return to profitability. Yet the industry's problems are deeper—and older—than the pain of the past two years implies.
As the 100th anniversary of the first powered flight approaches in December, the industry it launched is still remarkably primitive. The car industry, created not long after the Wright Brothers made history, is now a global industry dominated by a dozen firms, at least half of which make good profits. Yet commercial aviation consists of 267 international carriers and another 500-plus domestic ones. The world's biggest carrier, American Airlines, has barely 7% of the global market, whereas the world's biggest carmaker, General Motors, has (with its associated firms) about a quarter of the world's automobile market.
Aviation has been incompletely deregulated, and in only two markets: America and Europe. Everywhere else deals between governments direction who flies under what roles. These aim to preserve state-owned national flag-carriers, run for prestige rather than profit. And numerous restrictions on foreign ownership make cross-border airline mergers impossible.
In America, the big network carriers face barriers to exit, which have kept their route networks too large. Trade unions resisting job cuts and Congressmen opposing route closures in their territory conspire to block change. In Europe, liberalization is limited by bilateral deals that prevent, for instance, British Airways (BA) flying to America from Frankfurt or Pads, or Lufthansa offering transatlantic flights from London's Heathrow. To use the car industry analogy, it is as if only Renaults were allowed to drive on French motorways.
In airlines, the optimists are those who think that things are now so bad that the industry has no option but to evolve. Frederick Reid, president of Delta Airlines, said earlier this year that events since the 911 attacks are the equivalent of a meteor strike, changing the climate, creating a sort of nuclear winter and leading to a "compressed evolutionary cycle". So how, looking on the bright side, might the industry look after five years of accelerated development？
According to the author, the deeper problems of aviation industry ______.
A．are the effects of various disasters
B．are actually not fully recognized
C．are attracting a lot of attention
D．are not the real cause of airlines' bankruptcy
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People travel a lot with Heaven Air because they know they well get what they want. They want to go quickly and safely across the land, across the sea or right across the world, and they know Heaven Air will take them where they want to go whenever they want to go. Heaven. Air flies all the newest and fastest planes to more towns and cities of the world than any other airlines.
Do you want to go to Paris, Washington, Tokyo？ Heaven Air will take you there, at all times of the day or night, right through the week. But Heaven Air flies not only to the biggest cities, we also fly two or three times a week to towns and cities in the very center of Asia, Africa and South America.
People fly with Heaven Air because they know they will leave on time and arrive on time, They know that they will receive the best food and watch the best films.
Heaven Air is second to none.
Heaven Air is the name of______ .
A．a plane
B．an airline
C．a travel service
D．an advertising program
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听力原文：M: I must point out the trials of new medicine are expensive and you can never guarantee success.
W: But there is a very good chance in this case. I do hope you'll go ahead in view of the potential benefit to mankind.
Q: What are the two speakers talking about？
(5)
A．A prediction of the future of mankind.
B．A new drug that may benefit mankind.
C．An opportunity for a good job.
D．An unsuccessful experiment.
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Questions 27～31 are Based on the following passage. One airline chief executive officer (CEO) was the master of the personal touch. Spending hours with his employees and getting, to know their joBs, he persuaded them to accept pay cuts in return for an ownership stake. The concession put the company so solidly in the Black that the CEO was aBle to sell it for $ 860 million．Another CEO scolded managers in front of others, cut one third of the work force and so emBittered the survivors that his airline Began to lose money, and the Board of directors fired him.
In any test of knowledge or IQ, the two CEOs would have dueled to a draw. The difference was their aBility to handle relationships, argues Daniel Goleman in Iris new Book, Working With E- motional Intelligence. Building on his 1995 Bestseller, Emotional Intelligence, Goleman now proBes how EI relates to the world of work．As he did in his earlier Book, Goleman masterfully ex- plains how a low EI hinders people's full intellectual potential By flooding the Brain with stress hormones that impair memory, learning and thinking. The heart of the Book, though, is an analysis of data collected from more than 150 firms on what distinguishes so-so performers from superstars. Goleman's findings : conventional intelligence takes second position to emotional intelligence in determining joB performance. In joBs ranging from repairman to scientist, IQ accounts for no more than 25 percent of the difference Between, say, a successful high-tech entrepreneur and a failed one. In another surprise, the contriBution of IQ shrinks and the contriBution of EI rises with the difficulty of a joB and how high it ranks in an organization. Based on traits that companies say distinguish winners from losers, Goleman concludes that EI carries much more weight than IQ in deter- mining success at the top.
However, the many examples of CEOs and other people in top positions who have the emotional intelligence of a snake -- But still were CEOs -- undermine the case for EIs indispensaBility in Business. But even if you accept that EI determines who excels, you have to wonder if it should. Goleman descriBes how 112 entry-level accountants were judged more or less successful By their Bosses according to their level of EI rather than their actual skill. No wonder so many auditors fail to notice cooked Books.
第27题：According to Goleman, the Biggest difference Between the two CEOs descriBed in the first paragraph lies in__________
A．their attitude toward their employees
B．their emotional intelligence
C．their conventional intelligence
D．their Business strategy
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When airlines cancel the flight and cause the refund, ________.
A．the cancellation fee must be charged
B．the
refund will be collected by the airlines according to their tariffs
C．refund can be made without any service charge
D．unless the refund reason is clearly stated
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Airliners have rules to forbid the use of mobile phones or computers while the planes take off and land but some passengers are___ about following the rule（）
A．frenzy
B．integrated
C．disparate
D．lax
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Part 1 I’m Looking for the Museum. Listen to the conversation and circle the letter of the correct answer. Where are the speakers now？
A．On First Avenue
B．On Holly BoulevarD
C．At the museum．
