Which three are the phases of the Cisco Smart Business Roadmap?（）

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  A . asynchronous balanced mode （ABM） B . normal response mode （NRM） C . normal peer mode （NPM） D . asynchronous client mode （ACM） E . asynchronous response mode （ARM）

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• Which two statements about the QoS policy generation phase of the Cisco SDM QoS wizard are true？ （）

  A .  The SDM QoS wizard will create two real-time traffic classes to handle VoIP and voice signaling packets. B .  The SDM QoS wizard will create three real-time traffic classes to handle VoIP， voice signaling， and video packets. C .  The SDM QoS wizard will create four real-time traffic classes to handle VoIP， voice signaling， video， and video streaming packets. D .  The SDM QoS wizard will create two business-critical traffic classes to handle transactional and network management packets. E .  The SDM QoS wizard will create three business-critical traffic classes to handle transactional， network management， and routing packets. F .  The SDM QoS wizard will create four business-critical traffic classes to handle transactional， network management， routing， and best-effort packets.

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• Which three of these service components are in the implement phase？（）

  A . Staging B . Business Requirements Development C . Post Implementation Support Handoff Meeting D . Detailed Design Development E . Staff Training F . Incident Management

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• Which three are the components of the Cisco Services portfolio?（）

  A . Cisco Remote Management Services B . Cisco Special Services C . Cisco Advisory Services D . Cisco Outsourcing Program E . Cisco Advanced Services F . Cisco Technical Support Service

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• There are six phases of the Cisco Lifecycle Services framework. In which of the following phases would a proposal be developed and delivered?（）

  A . Prepare B . Operate C . Plan D . Desig

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• Which three can be symptoms of the growth phase in the Cisco SBR methodology?（）

  A . Facilitate Employee Reachability B . Need to provide XYZ LTD with a basic up-to-date website C . Provide a Website on par with competitors D . Provide rapid access for geographically dispersed employees E . Unable to provide rapid secure access to customer history, data or buying behavior F . Need to facilitate customer reachability

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• Which three wireless service components belong to the operate phase？（）

  A . operations plan B . operations assessment C . security administration D . system monitoring E . operations implementation F . incident management

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• Select the wireless service component in the implement phase in which operations responsibilities are defined and transferred to the operate phase team？（）

  A . ongoing support handoff meeting B . staff training C . detailed design development D . staging and system migratio

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• Which two statements about the QoS policy generation phase of the Cisco SDM QoS wizard are true？（）

  A . the SDM QoS wizard will create two real-time traffic classes to handle VoIP， voice signaling， and video packets B . the SDM QoS wizard will create three real-time traffic classes to handle VoIP， voice signaling， video， and video packets C . the SDM QoS wizard will create four real-time traffic classes to handle VoIP， voice signaling， video， and video streaming packets D . the SDM QoS wizard will create two business-critical traffic classes to handle transactional and  network management packets E . the SDM QoS wizard will create three business-critical traffic classes to handle transactional， network management， and routing packets F . the SDM QoS wizard will create four business-critical traffic classes to handle transactional， network management， routing， and best-effort packet

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• Which of the following three service requirements are included in the Cisco UnifiedCommunications optimize phase（）

  A . Business Case Alignment B . Security Assessment C . Incident management D . Operations Readiness Assessment E . Technology Assessment

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• Which three are the phases of the Cisco Smart Business Roadmap?（）

  A . Finished B . Implemented C . Foundation D . Beginning E . Optimized F . Growth

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• Which three service components belong to the operate phase（）

  A . Change Management B . Operations Implementation C . System monitoring D . Incident Management E . Operations Assessment

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• Which three of these service components are in the design phase？（）

  A . Account Qualification and Planning B . Detailed Design Development C . Staff Training D . Systems Acceptance Test Plan Development E . Staging Plan Development F . Site Readiness Assessment

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• There are six phases of the Cisco Lifecycle Services framework. During which of the following phases would the Acceptance Testing be developed and documented?（）

  A . Operate B . Design C . Implement D . Prepare

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• In a three-phase circuit, the phase voltages are （）

  A . 120°apart B . 160°apart C . 180°apart D . 360°apart

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• Which three are the ATM cell header fields？（）

  A . cell loss priority （CLP） B . discard eligibility （DE） C . head error control （HEC） D . generic flow control （GFC） E . forward explicit congestion notification （FECN）

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• Which three business requirements development activities are performed in the prepare phase before creating a technology strategy？ （）

  A .  identifying and assessing customer business requirements B .  documenting and categorizing customer business requirements in terms of performance， availability， capacity and security C .  producing a documented technology strategy D .  creating a bill of materials E .  presenting documented business requirements to a customer and having the customer validate them F .  completing a site survey

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• Select the wireless service component in the implement phase in which operations responsibilities are defined and transferred to the operate phase team.（）

  A . Ongoing Support Handoff Meeting B . Staff Training C . Detailed Design Development D . Staging and System Migratio

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• Which two service components are in the plan phase？（）

  A . Proof of Concept B . Site Readiness Assessment C . Proposal Development D . Operations Readiness Assessment E . Account planning

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• Which three characteristics are indicators that a potential SMB customer is in the SBR-defined growth phase? （）

  A . focusing on becoming more efficient B . wanting greater connectivity for customers C . requesting convergence of voice and data D . providing a customer with a basic up-to-date website E . needing rapid secure access to customer history, data, or buying behavior

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• Which three service components are in the operate phase？（）

  A . System Monitoring B . Operations Implementation C . Incident and Problem Management D . Change Management E . Operations Plan F . Project Close Out

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• Organizational socialization is the process by which new employees are transformed into effective members of the company and involves three phases: anticipatory socialization, encounter, and settling in.

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• Typically, during which phase in a project life cycle are most of the project expenses incurred.

  A . Concept phase B . Development of design phase C . Execution phase. D . Termination phase. E . None of the above

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