Which prepare phase service component involves providing a customer with a financial justification for adopting a technology？ Select exactly 1 answer（s） from the following：（）。

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• Which three of these service components are in the implement phase？（）

  A . Staging B . Business Requirements Development C . Post Implementation Support Handoff Meeting D . Detailed Design Development E . Staff Training F . Incident Management

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• There are six phases of the Cisco Lifecycle Services framework. In which of the following phases would a proposal be developed and delivered?（）

  A . Prepare B . Operate C . Plan D . Desig

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• Quality of service is analyzed at which service component within the Cisco Unified Communications plan phase（）

  A . Network Readiness Assessment B . Application Readiness Assessment C . Site Readiness Assessment D . Operation Readiness Assessment

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• Which three wireless service components belong to the operate phase？（）

  A . operations plan B . operations assessment C . security administration D . system monitoring E . operations implementation F . incident management

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• Which of these is a phase of Cisco Lifecycle Service？（）

  A . site readiness assessment B . business requirements development C . design D . site survey E . customer educatio

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• Which prepare phase service component involves testing high-level in a controlled environment to ensure that it meets business and technology requirements？ Select exactly 1 answer（s） from the following：（）。

  A . Technology Strategy Development B . High-Level Design Development C . Business Case Development D . Proof of Concept

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• Select the wireless service component in the implement phase in which operations responsibilities are defined and transferred to the operate phase team？（）

  A . ongoing support handoff meeting B . staff training C . detailed design development D . staging and system migratio

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• Which service component in the wireless operate phase helps isolate and resolve an incident？（）

  A . change management B . configuration management C . incident management D . acceptance test pla

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• Choose the most accurate statement regarding the account qualification and planning service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。

  A . providing a partner with information regarding customer acceptance of a new Solution B . providing information regarding current network infrastructure readiness C . using stakeholder interviews to identify stakeholders and decision-makers， high-level solution requirements， timelines， and the scope of an opportunity D . adjusting a solution to account for a customers physical site characteristic

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• Which of following best describes customer benefits in delivering network readiness assessment services in plan phase？（）

  A . improve its ability to achieve business goals by identifying and aligning advanced technologies with business requirements B . improve its return on investment and speed migration by improve its ability to identify，understand， and plan for necessary changes in infrastructure or resource C . ensure that key employees understand all of the implementation steps D . reduce the amount of risk it is exposed to by using proven project management methodologies and risk mitigation strategie

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• Which best describes the customer benefit of developing business requirements in the prepare phase？（）

  A . reduce unnecessary disruption， delays， rework， and other problems by establishing test cases for use in verifying that the system meets operational， functional， and interface requirements B . improve its ability to make sound financial decisions by developing a business case based on its business requirements and establishing a basis for developing a technology strategy C . reduce operating costs and limit change-related incidents by providing a consistent and efficient set of processes D . improve the return on investment and hasten migration by identifying and planning for necessary infrastructure changes and resource additions， as well as reduce deployment costs by analyzing gaps early in the planning process to determine what is needed to support the system

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• Which is the most accurate statement regarding the business requirements development service component in the prepare phase. Select exactly 1 answer（s） from the following：（）。

  A . Determine the appropriate cooling temperature for a customers server room B . Analyze the customers business requirements for a proposed solution C . Analyze a customers ongoing operational requirements D . Identify a customers technology requirement

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• Which of the following three service requirements are included in the Cisco UnifiedCommunications optimize phase（）

  A . Business Case Alignment B . Security Assessment C . Incident management D . Operations Readiness Assessment E . Technology Assessment

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• Choose the most accurate statement regarding the account qualification and planning service component in the prepare phase.（）

  A .  providing a partner with information regarding customer acceptance of a new solution B .  providing information regarding current network infrastructure readiness C .  using stakeholder interviews to identify stakeholders and decision-makers high-level solutionrequirements timelines and the scope of an opportunity D .  adjusting a solution to account for a customer’s physical site characteristic

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• Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？（）

  A .  identifying what a customer requires from a proposed solution B .  analyzes the customer s business requirements and recommends the appropriate Cisco technologies to meet business requirements C .  determining what end-user training a customer requires D .  addressinga customer s physical requirement

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• Which three service components belong to the operate phase（）

  A . Change Management B . Operations Implementation C . System monitoring D . Incident Management E . Operations Assessment

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• Which three of these service components are in the design phase？（）

  A . Account Qualification and Planning B . Detailed Design Development C . Staff Training D . Systems Acceptance Test Plan Development E . Staging Plan Development F . Site Readiness Assessment

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• Which service component within the prepare phase recommends the appropriate technology strategy to address a business requirement of the customer？ Select exactly 1 answer（s） from the following：（）。

  A . identifying what a customer requires from a proposed solution B . analyzes the customers business requirements and recommends the appropriate Cisco technologies to meet business requirements C . determining what end-user training a customer requires D . addressing a customer’s physical requirement

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• Which plan phase service component involves evaluating how prepared a customers current facility infrastructure is to support a new technology？ Select exactly 1 answer（s） from the following：（）。

  A . Proof of Concept B . Site Readiness Assessment C . Proposal Development D . Operations Readiness Assessment

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• Which three business requirements development activities are performed in the prepare phase before creating a technology strategy？ （）

  A .  identifying and assessing customer business requirements B .  documenting and categorizing customer business requirements in terms of performance， availability， capacity and security C .  producing a documented technology strategy D .  creating a bill of materials E .  presenting documented business requirements to a customer and having the customer validate them F .  completing a site survey

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• Select the wireless service component in the implement phase in which operations responsibilities are defined and transferred to the operate phase team.（）

  A . Ongoing Support Handoff Meeting B . Staff Training C . Detailed Design Development D . Staging and System Migratio

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• Which two service components are in the plan phase？（）

  A . Proof of Concept B . Site Readiness Assessment C . Proposal Development D . Operations Readiness Assessment E . Account planning

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• Which implement phase service component consists of preparing for migration，excuting a network migration plan，and completing migration test cases？（）

  A . staging and system migration B . post implementation support handoff meeting C . detailed design development D . staff training E . migration plan development

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• Which three service components are in the operate phase？（）

  A . System Monitoring B . Operations Implementation C . Incident and Problem Management D . Change Management E . Operations Plan F . Project Close Out

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