A customer asks the sales professional how to update the UEFI on the HX5. They do not want to use AMM. Which is the procedure of the following？（）

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  A . Is there a need for a PKI Management System？ B . Is there a need for end-to-end encryption？ C . Do they currently have a Kerberos domain in place？ D . Which clients are installed on their desktops -- SSH， Telnet or both？

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• A BladeCenter H customer is asking for concurrent Keyboard/Video/Mouse. Select the items required to accomplish this. （）

  A . Advanced Management Module and cKVM Daughter Card B . HS21， LS21 or JS22 Blade Server and iSCSI Expansion Card C . Redundant Fibre Channel Switch Module and cKVM Daughter Card D . Advanced Management Module and iSCSI Expansion Card

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• A IBM Director V5 customer is considering Systems Director V6 and updating their BladeCenter servers. The sales professional is asked how BladeCenter Configuration Manager works with Director V6. Which of the following is correct？（）

  A . This was replaced by Configuration Manager for V6 B . This must be upgraded toBladeCenter Open Fabric Manager （BOFM） for V6 C . Automation Manager must be used with Director V6 D . This is common to both V5 and V6， no change is required

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• Due to slow response times， a customer purchased additional memory. After the memory was installed，response time was not improved.  They complained to the pSeries technical specialist. Which of the following questions should be asked of this customer？（）

  A . Who recommended the memory purchase？ B . Have more users been added since the memory purchase？ C . Why were additional CPUs not ordered at the same time as the memory？ D . Did a performance analysis of peak periods show a memory bottleneck？

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• A customer asks for the thermal load （BTU/hr） to determine whether their existing cooling system will support the IBM System Storage DS8000.  Where can the sales representative find this information（）

  A . IBM System Storage DS8000： Introduction and Planning Guide B . IBM DS8000 Interoperability Matrix on the support page on the web C . IBM System Storage DS8000： User’s Guide D . IBM System Storage DS8000： Solution Assurance Guide

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• One of your best customers has limited funding and is interested in the ability to increase a system’s computing power as needed.  Which of the following System x server attributes should the Sales Specialist promote？（）

  A . Ability to hot-plug additional processors on demand B . Low cost of System x servers makes scaling out an option C . "Pay as you Grow" scalability of the IBM System x3950 server D . Integration of System x servers with the existing servers using an interconnect

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• A healthcare customer is not satisfied with the utilization of their heterogeneous storage devices. Which of the following solutions should the System x sales professional recommend to better provision their storage on demand？（）

  A . Tivoli Storage Manager （TSM） B . SAN Volume Controller （SVC） C . TotalStorage Productivity Center （TPC） D . Tivoli Provisioning Manager

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• A customer currently buys HP ProLiant servers and EMC storage. The customer has encountered various problems getting certain servers to work with their storage.  Which of the following arguments can the Sales Specialist present to best position IBM？ （）

  A . IBM’s ServerProven program is a reference that assures a customer of compatibility with specific third-party products. B . IBM sells other vendors’ products and will test compatibility with the customer’s products.  C . B IBM’s storage division regularly tests their products with other vendors’ server products.   D . IBM’s server division regularly tests their products with other vendors’ storage products.

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• A customer asks which bays they could install Multi-Switch Interconnect Module (MSIM). Which of the following is the source of this information?（）

  A . CDAT  B . IBM Systems Director  C . Tivoli Provisioning Manager (TPM)  D . BladeCenter Interoperability guide

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• A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）

  A . Contact the IBM FTSS to replace the drive B . Contact the IBM CSR or SSR to replace the drive C . Order a replacement drive D . Contact IBM Service

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• A Sales Specialist receives an email from a customer， requesting information on IBM’s best Server Consolidation solution. How should the Sales Specialist proceed？ （）

  A . Send the customer information on VMware B . Send the customer information on IBM BladeCenter  C . Call the customer to ask why they are consolidating D . Send the customer information on IBM System P

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• You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution.  Which IBM resource should the junior sales representative use？ （）

  A . IBM Sizing Guides B . IBM System x and BladeCenter Business Partner Guidebook C . IBM Standalone Solutions Configuration Tool （SSCT）  D . IBM ServerProve

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• A Business Partner storage specialist is proposing an IBM System Storage DS5000 solution to aninstalled EMC customer. Which IBM resource should the Business Partner engage to assist withcompetitive sales strategies against EMC?（）

  A . Competeline  B . Executive Briefing Center  C . Competitive Benchmark Center  D . Field Technical Support Specialist (FTSS)

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• The customer asks for a scalable SQL server solution. What advantages supports the choice of the System x3950？（）

  A . More processing ’head room’ for a SQL infrastructure using eXpand on Demand B . A more affordable platform choice than HP Itanium based server C . IBM Services to install and support the solution D . All of the above

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• A customer is asking for System x server quote. The customer provided IBM with a complete specification except for the backup device.  What should a sales specialist do to position a total solution for the customer？（）

  A . Do not quote any additional services. B . Add a tape device as an option to the quote.  C . Ask for a special bid to lower the total price. D . Just quote exactly to the customer’s specification.

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• The sales volume and satisfied customers alone can guarantee profitability.

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• Your sales methods will depend______the customers with whom you deal。

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• Falling sales and rising overheads have obliged the company to review each customer's_____limit.

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• Advertising involves a personal presentation by the firm's sales force for the purpose of making sales and building customer relationships.

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• Our improved customer services have had a significant_______not only on the sales figures but on customer satisfaction.

  A．management B．impact C．expression D．exclusion

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• Claudia Taylor, Director of Global Industrial Sales in Melbourne, is concerned by a deteriorating sales trend. Specifically, the number of customers is stable at 1500 but they are purchasing less each

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• Frank is an assistant manager at Lotus Company. A customer, Jane, called the Sales Manager, David at 9:00 a.m. David wasn't in. Then Jane asked Frank to tell David that she would come to the company to discuss the sales contract next Monday. If convenient, David is expected to call her back. Her number is 62634568.

  Telephone Message From: 1.() To: David Date: May 3rd, 2016 Time: 9:00 a.m. Message: Jane called to say she would come to 2.()to discuss 3. ()next Monday. If convenient, you are 4.()to call her back. Her 5.()is 62634568. Signed: Frank

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• A customer has installed an IBM System Storage DS8700 with 20 TB of storage, 32 GB cache, and 16 Fibre Channel ports. The customer is beginning to experience throughput performance issues since they have added new workloads. The customer asks the storage specialist for guidance.Which of the following actions should be recommended as a first step？（）

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• Which of the statements is Not True？（）A、After sales service is to satisfy the need of customers

  B、After sales service is important C、After sales service is to serve the customers before sale D、After sales service is the bond between the organization and the customers

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