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听力原文：Woman: My guest today is Ricky Bland, whose critical report on how service companies approach training has just been published. Hello, Ricky.
Man: Hello. Yes I looked at the provision of training by employers in this country, and found that most have a 'winner-takes-all' approach to training. Despite low- levels of basic skills, companies spend most of their training budgets on their most qualified employees, particularly managers. This simply doesn't result in the quality we need.
Woman: But does this really matter？
Man: Yes, because even though there have been enormous efforts to make training available to everyone, the under-development of the workforce in this country is a major factor in our poor productivity. It's also true that the time people spend being trained is below the average of the world's industrialised economies.
Woman: Training is particularly bad in the fast- food industry, isn't it？
Man: Well, the industry certainly has the image of offering low-paid, Iow-prestige jobs with no future prospects. And there are jobs that don't demand a great deal of skill, for instance using the latest technology for cooking. But in fact, that image isn't entirely accurate. Not only are pay and conditions improving, but some fast- food chains are better than many other service sector employers at combining commercial success with the development of its workforce.
Woman: Can you give us an example？
Man: Well, the Burger House chain gives its staff the chance to take courses in all sorts of things, not just those needed for cooking or serving. When the annual training programme is circulated, staff plan with their managers which courses to attend. They encourage people to spend as much time being trained as they think they can benefit from. In the long term, the company gains fmancially, because it creates a source of potential managers.
Woman: But still, working in a fast4ood establishment is much worse than in an expensive restaurant, isn't it？
Man: In both cases, the work can resemble a production line, with the pressure limiting the chances of job satisfaction. But, expensive restaurants depend on the reputation of one or two individuals; the rest have little chance to move from low to high-skilled work. In some fast-food chains, almost half the managers have worked their way up from the kitchens. And while the type of service varies, I've seen good and bad quality in expensive restaurants and fast-food places, and that depends on training.
Woman: Where will the pressure for improved training come from？
Man: In fact, it's internal. Although customers are affected by the end result of training, they also tend to be sensitive to prices. So, in fact, it's mostly people who have already worked their way up to managerial k'vels who want to help others in the same wa)'. Another advantage of course, is that training attracts job applicants, which makes recruitment easier.
Woman: What recommendations did you make in your report？
Man: My main one is that the government should support training by letting companies claim tax relief. Many companies already get this for certain types of training, but the proposal w. ould particularly help unskilled workers aiming at intermediate qualifications. The government should also work with the sector skills council to improve training and working conditions in those industries where it's necessary.
Woman: Do you think the government will act on your proposals？
Man: Well, I want to reintroduce the idea of people getting grants, so that they can choose training for themselves, but there were problems with this a few years ago, so the political will probably isn't there to try it again. I'm confident we'll see a review of all the vocational qualifications, though, which would remove some of the inconsistencies that are there now. And to be honest, my idea for all workers to spend a minimum time on training is unlikely to be introduced just yet.
W
A．the total amount of money spent on training.
B．the way they allocate budgets.
C．the quality of the training provided.
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听力原文：W: With the convenience of bankcards, more and more people prefer bankcards to personal checks.
M: I agree. People like bankcards because they offer greater safety and convenience than personal checks.
Q: What can be inferred from the conversation？
(20)
A．A merchant doesn't know the balance before completing a sale.
B．No security system has yet been devised for personal checks.
C．A personal check is secure at the check stand.
D．The clerk can examine all the bankcards.
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听力原文：W: Hi. Tom. How things get along with the preparation for the annual meeting documents？
M: It's coming along. But I've been staring at the computer screen for hours and my eyes hurt.
W: Yeah Typing the words on the screen really make your eyes dry and tired. You should take a break.
M: I can't. The deadline is approaching.
W: You know, I read about computers and eye problems recently. The article says that they are usually caused by not blinking your eyes enough.
M: Blinking？ I thought I just needed new glasses.
W: when you blink, the movement of closing and opening your eyes, even though it happens really fast relaxes your eyes.
M: That makes sense.
W: People using computer tends to stare at the screen and blink less often than they normally would.
M: That is what I am doing. And I am suffering from the dry eyes.
W: That is one of the typical symptoms. M: But what does it have to do with the computer？
W: The article I read about the office workers found that the workers averagely blink 22 times a minute when relaxed But just 7 times a minute while looking at the text on a computer screen.
M: Wow That's quite a difference.
W: Yeah. So you need to blink your eyes and take a break from the computer
M: I wonder if using some kind of eye-drops will make me feel better.
W: That might help.But the best prescription is to take a break and rest your eyes
M: Ok. Let's go get some coffee. I can finish this later tonight.
(23)
A．Something goes wrong with his computer.
B．He can not finish the documents in time.
C．The computer screen is hurting his eyes.
D．He can not understand the article.
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听力原文：Hello, my name is Tom Kim and I am a manager of Sales at the brand-new automobile
听力原文： Hello, my name is Tom Kim and I am a manager of Sales at the brand-new automobile dealership in Jackson. We are the first dealership in this area and our customer service is unsurpassed by any other luxury brand. To celebrate the opening of the initial automobile dealership, we are offering discounts on all models as well as competitive financing opportunities for one month. Also, every new model comes with a class-leading warranty of 80,000 kilometers over 4 years with 3 years of paid scheduled-maintenance. So please visit us and see the new model line up and experience the thrill of our brand-new premium models.
What is being advertised？
A．A car dealership
B．A repair shop
C．A rental car agency
D．A financial service
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听力原文：M: Hello, everyone. We're talking about Stella Hampton, famous Hollywood actress. Before the break, we were talking about your life, Stella, before you became a big star.
W: Yes... Oh, but do we have to？
M: Well, I think it's interesting. And I think our listeners will find it interesting, too. I mean, you didn't become a big star overnight. You struggled for many years.
W: You can say that again.
M: Tell us a little about it.
W: Oh, yes. I think I must have worked twenty or thirty different jobs.
M: Really？
W: Sure! I couldn't find work as an actress for many years, so I had to do something. You have to eat, right？
M: What kind of jobs did you have？
W: A little bit of everything: I worked as a waitress, in a department store, painting houses... I think I got fired from most of those stores.
M: Oh, yeah？ Come on, tell us a few stories.
W: This is so embarrassing... Well, I remember I worked for a big department store in the hats department. It was so boring. We never had any customers during the day, and that's when I worked. When I got sleepy, I used to lie down under the hat racks and take an occasional nap.
M: What happened？
W: Well, one day I got caught by my boss. And I got fired on the spot. Then there was the time I decided to paint house. It turned out that I was allergic to the paint. And my body was so sore after working the first day that I could hardly get out of the bed the next day. I couldn't take the physical work. I got fired again.
M: Any other war stories？
W: Well... you are not going to believe this, but I actually drove a taxi for a few days. I got hired as a cab driver.
M: No! You？
W: Yes. I was desperate and thought I could make good tips. I needed the money at the time. Unfortunately, it didn't lust.
M: Fired？
W: Yes. How did you guess？ On my third day, I hit a pole. No one was hurt in the accident —my passenger was fine — but it scared me to death. That was the end of my career as a driver.
M: Well, Stella, thank you for sharing those details with us. It's a good thing you made it as an actress! After the commercial break, we'll talk more with Stella about her new movie that's being released in September.
(20)
A．When she was working in a department store.
B．When she was working for a painting house.
C．When she was working in a taxi company.
D．When she was working as an actress in Hollywood.
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听力原文：W: The report says that all departments are making a profit except the Asian Department.
M: Well; Mr. Smith seems to be the wrong person to head that department. One more wrong step and he will be removed from that office.
Q: What can we learn from the conversation？
(16)
A．Mr. Smith will be replaced if he makes another mistake.
B．Mr. Smith is an admirable chief of the Asian department.
C．Mr. Smith's department is more successful than ail the others.
D．Mr. Smith is seldom in his office.
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听力原文：M: Hello. I want to buy some stamps, and I want to send something special to Australia. Can I mail it here？
W: Yes, you can. How many stamps would you like？
A: I'd like ten sixty-cent stamps and five airmail stamps, please.
B: Here you arc. Ten sixty-cent stamps and five airmail stamps.
A: I'd like to mail this package to Australia, how much will it be, please？
B: Airmail or surface mall？
A: Airmail, please. How long does it take？
B: It's a light package airmail would cost US ＄22 since it's going to Australia I would guess it will take about six or seven days to arrive.
A: And the surface mall？
B: Sea mall would be cheaper, but it wouldn't arrive until about 5 weeks later. The rate for that is US $4.5. What's in the package？ I need to know that in order to complete this form.
A: A pair of jade earrings, a gold necklace and some fashion dress for my sister who's going to get married. I packed them well, so I'm sure they won't break, but I want to insure them just in case. By the way, how much would an emergent letter to Japan be？ B: Let me check for you. A special delivery to Japan would be US ＄49. They can guarantee delivery tomorrow, is there anything else？ A: I'd like to have thirty dollars worth of stamps. I'd miller you pick out some nice commemoratives.
(23)
A．Because she is going to study abroad.
B．Because she is going to get married.
C．Because she asked him for it.
D．Because Christmas is coming.
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听力原文：W: Oh, hello. I'm so sorry I'm late. I know we'd arranged to meet at 1:30,bnt the place completely slipped my mind. In the end, I had to phone your secretary, and fortunately, she had it in her diary.
M: Oh, don't worry. I was a bit late, too.
Why was the woman late？
A．She forgot the time.
B．She forgot the place.
C．She slipped on the ground and hurt herself.
D．She was talking with the man's secretary and forgot the time.
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听力原文：M: Hello, Ms. Davis. I am calling from MCI to explain our new long distance calling plan.
W: Hmm... I am already using Sprint for 60 cents per minute to Japan.
M: We can give you a better deal with the new plan and that one is 50 cents per minute anywhere in Asia.
W: That sounds appealing. Let me think about it for a moment.
What is the purpose of the talk？
A．The promotion of a telephone service.
B．Making a sales plan for new products.
C．A flight reservation.
D．Complaining about a faulty product.
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听力原文：W: Would you mind sending champagne and strawberries to my room at 1. a. m. , please？
M: I'll try, ma'am, but on Wednesday the kitchen staff leave at midnight.
Q: Where does the conversation probably take place？
(15)
A．In a bar.
B．In a restaurant.
C．In a hotel.
D．In a grocer' s.
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听力原文：A: I' d like to welcome "Sports World' Johnny Sprag, captain of that great football team, Manchester United. Hello, Johnny. How are you？
B: Hello, Brian. Fine, thanks.
A: Now, Johnny, your team, Manchester United, is playing in the League Cup Final on Saturday. You hope to win the League Cup for the fourth time next Saturday. But Leeds City are a hard team to beat. What do you think of your chances？
B: Well, Brian, I' m sure we ‘ll win. Leeds is a very strong team, but we' ve never been better than we are today.
A: So you're quite sure Manchester will win the Cup for the fourth time？
B: I certainly am, Brian.
A: Well, I wish you the best of luck for Saturday.
B: Thanks very much, Brian.
A: And, by the way, happy birthday! How old are you now？
B: I' m 31 today.
A: Good. How are you going to celebrate？
B: Well, I'm going to take my wife and two little girls out for dinner tonight.
A: Good. And finally, tell us about the future, Johnny. What will you be doing in five years’time？
B: Well, Brian, I hope I’ll still be playing football in five years’time. But perhaps in ten years’time, when I have to retire from playing, I don’t want to leave football. I' d really like to train young footballers. I don’t know for sure, but I always want to work in football.
A: Good. Well, it’s been nice talking to you, Johnny. I’ll be watching the match on Saturday. Thanks for coming to talk to us.
B: Thanks, Brian. Thank you for having me.
How many times has Johnny’s team won the League Cup？
A．Once.
B．Twice.
C．Three times.
D．Four times.
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听力原文：W: Hello, John, you must be pleased. After all, how many students are lucky enough to be accepted at their first and second choices？
M: Not many I know. But I am not sure yet which one to choose.
W: You seem to have doubts about the State University. But its biology department has good facilities all the biology majors want.
M: Yeah. They aim have internship for seniors. But a friend told me that for the first two years some lectures had a hundred and fifty students. You probably wouldn't get to know any of your teachers.
W: Well, you might actually because those classes also have small discussion sections twice a week which have no more than twenty students.
M: I know. But I've heard they were usually taught by graduate students. At White Stone College all classes are taught by professors.
W: What about studying？ Do you prefer a small town like White Stone or a bigger place like the state capital？
M: That doesn't matter to me. What I do care about is getting individual attention from the faculty and making friends.
W: Look, I've known you for four years now, and you seem to be a pretty out-going person. I don't think yon'Il have any trouble making friends at State University. It sounds to me like you are leaning toward White Stone though.
M: I am. The only problem is that the white Stone's tuition fee is really high and I'm not sure I can afford it.
W: You could still apply for a student loan or sign up for a work-study program.
M: yeah, I think I'll look into that.
Why did the man go to see the woman？
A．To apply for a student loan.
B．To discuss a decision he has to make.
C．To ask for a letter of recommendation.
D．To find out which colleges accepted him.
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听力原文：M: Hello, Mr. Smith. You look rather tired this morning. Did you have a difficult journey back from Scotland？
W: Well, the business trip was successful but the train arrived four hours late and I didn't go to bed until four o'clock.
Q: Which of the following statements is not true？
(3)
A．His train was delayed.
B．The man's business trip was successful.
C．His journey back form. Scotland took him four hours.
D．He had little sleep last night.
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听力原文：M: Hello, Prof. Dianna, you wanted to see me？ W: Oh, yes, Frank. Thanks for coming. It's about your work as a teaching assistant. I've just read your evaluations, the ones the students filled out toward the end of the semester.
M: Yes...？ Well, how were they？
W: Would you like to take a look？ Out of a possible score of five, you got a four point eight. That's very high, Frank.
M: Well, what a pleasant surprise.
W: When we see such a high score, we generally try to keep the Teaching Assistant on a little longer and perhaps even ask them to cover more classes. What do you say, Frank？ Would you like this？
M: I sure would, but I don't know if I can. Next fall will be my last semester of coursework for my master's and I'll be very busy doing re search on my thesis. Could I have a few days to think about it？
W: Certainly, I wouldn't want you to fall behind in your course-work, but I do think you should consider getting more experience in the class room. You seem to have a real gift.
M: Thanks for your praise, Professor.
W: Let me know by the beginning of next week, will you？
M: Sure thing. I'll drop by again on Monday or Tuesday.
(23)
A．More work as an instructor.
B．A higher salary.
C．A longer vacation period.
D．A research assignment.
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听力原文：W: Hello, I'm calling about the apartment you advertised. Could you tell me more about it？
M: Well, there are three rooms and a bath.
Why is the woman calling？
A．She needs more information about the apartment.
B．She wants the man to give her some good advice.
C．She wants to buy an apartment with three rooms.
D．She wants to live in the apartment.
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听力原文：M: Hello. This is Thomas William. I'm calling to see if my blood test results are in.
W: Dr. Walker just sent them to the lab this morning, so the earliest they could be back is tomorrow.
Q: What does the woman mean？
(19)
A．The results might be ready tomorrow.
B．The man needs another blood test tomorrow.
C．The blood is being tested now in the lab.
D．The doctor will be back tomorrow.
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听力原文：Hello, I was once a hostess. Now I am on my first bus trip and I’m quite surprise
听力原文： Hello, I was once a hostess. Now I am on my first bus trip and I’m quite surprised at the services offered during the trip. Included are meals on the way. Rest rooms and public-address announcements.
Just now. I introduced myself to the hostess on the bus, and we told each other about experience on air and ground travel.
At lunch time, she gave out menus offering a choice of sandwiches. As she started filling orders, she found that there weren’t enough egg-salad sandwiches. She quickly went to whisper to the driver, The bus soon stopped. The stopped. The hostess ran to another bus that was all the time following ours and she soon returned with a box of egg-salad sandwiches. As she passed my seat, she asked.” Could you do that on a plane？”
According to this passage, what kind of vehicle did the speaker always ride in the past？
A．By bus.
B．By air.
C．By train.
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听力原文：W: Welcome to our program. Today Prof. Johnson is going to talking about solar power.
M: Thank you. As you can see, little by little, Americans are turning to solar power, tapping the strength of the sun for energy.
W: Yeah, that's true. Sunlight has already been used for heating or cooling homes and office buildings in the sunny south.
M: Experts say all signs point to the birth of the solar energy industry. Right now, an increasing number of companies are selling solar collector panels to heat and cool homes or to heat water. The glass and metal panels each cost from ＄100 to more than ＄500, and the three or four-bedroom home usually requires a dozen or more. They look like sandwiches. They are usually placed in rooftops. Nobody knows how many have been sold, and in addition, many people have built their own units. It has been estimated that solar power equipment will be a $1.3 billion industry by 1995, and more than a million homes will use sunlight for heat, air conditioning or to generate electricity, both in the cities and in countryside.
W: Wow! That is really big business.
What do we learn about the use of solar energy in the U. S. ？
A．It is very well established.
B．It is relatively new.
C．It is found in one million homes.
D．It is being rapidly expanded.
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听力原文： （A =AliceT=Tony)A Sinwell & Co. Good morning.T Hello, Alice？A Oh, hello Tony
听力原文： (A =Alice T=Tony)
A Sinwell & Co. Good morning.
T Hello, Alice？
A Oh, hello Tony.
T I’m glad I caught you. Listen, I’m at the airport, and I’ve just realized I’ve left my diary in the office. You can’t see it anywhere, can you？
A Hang on. Here it is.
T Oh, great. Now can you have a look at tomorrow？ I’ve got an appointment at nine thirty at the airport. But what’s the name of the woman I’m seeing？
A It’s Ms. Chen. Chen Hong.
T That’s it. It had gone right out of my head. Is that C-H-E-N H-O-N-G？
A That’s right.
T And what’s her position in the company, exactly？
A She’s their new Research Director.
T That’s it. Right. Then in the afternoon, I’m meeting Mr. Johnson at 2.30. but I can’t remember whether we agreed to meet at his company or the hotel.
A Well, there’s nothing here about the hotel.
T Right, then it must be at his company. Sorry, Alice, I’ll have to go. My plane’s boarding.
A Ok, Tony. Oh, before you go. Don’t forget on Wednesday you’ll need to confirm your flight to Shanghai.
T Thanks. I’ll make a note of it. I’ll call you first thing in the morning.
A Bye.
&8226;Look at the form. below.
&8226;You will hear a man checking details of his appointments
AMERICAN BUSINESS TRIP: Mon 4/5-Wed 6/5
Appointments
9.30 Meeting at (9) ______ with Ms. Chen Hong.
She's their new (10) ______ .
14.30 Meet Mr. Johnson at (11) ______ to discuss new products.
Don't forget
Call office tomorrow.
(12)______ to Shanghai on Wednesday.
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听力原文：W: I am worried about Jenny going to college.College students are so wild nowadays.
M: Actually, only a few are like that. Most students are too busy studying to have time to cause trouble.
Q: What does the man imply？
(17)
A．He doesn't want Jenny to get into trouble.
B．He doesn't agree with the woman's remark.
C．He thinks Jenny's workload too heavy at college.
D．He believes most college students are running wild.
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听力原文：W: 45-21-64. Bonjour（French).M: Is that the Saint Martine Hotel？W: Oui（French). Y
听力原文：W: 45-21-64. Bonjour(French).
M: Is that the Saint Martine Hotel？
W: Oui(French). Yes, it is. Can I help you？
M: Have you got a double room for the night of 23rd July？
W: One moment please. I'll just have a look. Yes, we have got a double room on that date.
M: Has it got a double bed or two singles？
W: Two singles, monsieur,
M: And is that with or without bath？
W: It's a room with shower and toilet, monsieur.
M: That sounds fine. Is there a TV？
W: Could you repeat that, please？
M: Is there a color television in the room？
W: Yes, but of course. And a video, if you choose.
M: How much will it be for one night？
W: About four hundred francs.
M: And what does that include？
W: It includes morning newspaper continental breakfast and service.
M: Where is the nearest metro？
W: Opera, monsieur. It's only five minutes from here.
M: And is there an extra charge for children？
W: If the child is under sixteen and we put an extra bed in your room, the charge is seventy-five francs. Do you want the room？
M: Yes, for one night-23rd July.
W: Oui, monsieur. May I have your name, please？
M: Actually, it's for my wife and two daughters Mrs. Jean Gordon, Linda and Maggie.
W: Yes, monsieur. So you need an extra bed.
(23)
A．A room with a single bed.
B．A double room with two single beds.
C．A room with a double bed and a single bed.
D．A double room and two double beds.
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听力原文：Hi, Jim! You look pretty good tody. Everybodyt the office sys hello. We’rel听力原文：Hi, Jim! You look pretty good tody. Everybodyt the office sys hello. We’rell pulling for you to pull through this opertionnd get bck to workt soons you cn. Wht’s wrong with Jim He’s going throughn opertion. B．He’s getting sick. C．He’s hdnccident. D．He looks good tody.
A．He’s going through an operation．
B．He’s getting sick．
C．He’s had an accident．
D．He looks good today．
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听力原文：W: Excuse me. Do you live here？
M: Yes, I've lived here in Edinburgh all my life. My name's Rory McDonald. How do you do？
W: Hi, I'm Chris Hudson from Phoenix, Arizona. I'm an oil engineer. I'm on my way to London on business.
M: How long are you staying in Edinburgh？
W: Just a day. What can I see here in twenty-four hours？
M: Well, most tourists want to visit the Castle. It's on Castle Rock. It's where the Scottish government used to be. From there you can walk down the Royal Mile.
W: What's the Royal Mile？
M: It's a narrow street of medieval houses. It's worth seeing. Then you really should visit Holyrood Palace.
W: Who lives in the Palace？
M: No one, except the Queen when she comes to Edinburgh, which is usually once a year. But the kings and queens of Scotland used to live there be fore Scotland was united with England.
W: When was that？
M: That was...er, let me see 2. in 1603.
W: You seem to know a lot about Scottish history.
M: Aye, well, I'm a McDonald of the McDonald clan. You know there are clans in Scotland, and we're all proud of our history.
W: I'd like to buy something as a souvenir of the trip. What should I buy？
M: Why don't you buy some sweaters？ Scottish sweaters are famous for their quality. And you must buy some whiskey. Of course you know that's our national drink.
W: Yes, I've already bought the whiskey.
M: Good. But remember you mustn't put ice in it. That spoils the flavor!
W: Oh, we Americans put ice in everything!
(23)
A．She comes to visit this famous town.
B．She comes to visit her friend.
C．She comes to Edinburgh on business.
D．She is on her way to London on business.
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听力原文：M: Hello, Marry. What's up with you？
W: Oh, Tom. It's my landlady again.
M: You're always in trouble. What is it this time？
W: You see, she left a note for me. Just read it.
M: Well, did you leave the front door open？
W: I honestly don't remember. I got back late from a party. Anyway, what does it matter？ It's all complaints in that house: first noise, then bathroom.
M: Well, in that case, why don't you look around for another place？
W: I've already started. I looked in the paper this morning, plenty of advertisements as usual, but must of the places are too far from school.
M: Look, why don't you come and share with us？
W: But surely there are four of you in the flat already, aren't there？
M: Yes, but, you know, Jane is leaving at the end of the month. She's got a job down south. There will be a spare room. It's rather small, but you can sleep there for the moment till you find a nice one.
W: That's a good idea. How many rooms do you have？
M: We have four bedrooms and a big living room.
W: What are the arrangements？
M: Oh, we share all expenses, of course, rent, light, and heating.
W: What about ford？
M: Oh, we each buy our own. It works out fine that way. And you can do any thing you like in your own room, but there is one thing...
W: what's that？
M: Don't leave the front door open. Strange people may wander in.
W: All right. I promise that won't happen again. By the way, when is Jane leaving？
M: Let me see... yes, this time next week.
W: Today is the 22nd, Tuesday, so she's leaving on the 29th. Well, I will move in one day after she leaves.
M: Yes, no problem. We will get ready by then.
W: Thanks a lot.
M: You're welcome.
(27)
A．Her difficulties at her house.
B．Finding a place to live.
C．The parties she went to.
D．Her friend's house.
