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Hello, is Tom in? －（）
A . Who's speaking, please?
B . How's everything going?
C . Who's this?
D . Hold on, please. Wrong number!
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Hello. my name is Edward Green. I（）to speak to Mr. Smith, please.
A . would like
B . want
C . want to
D . glad
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Sandra: Hi. My 1 For a graduation gift 1 is Sandra Smith. I am a 12 . Debbie: Hello! I am Debbie Diaz. Nice to 13 you ! Kim Kimal: Hi, My name is Kim Kimal. I am a 14 and an 15 .
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听力原文：Woman: My guest today is Ricky Bland, whose critical report on how service companies approach training has just been published. Hello, Ricky.
Man: Hello. Yes I looked at the provision of training by employers in this country, and found that most have a 'winner-takes-all' approach to training. Despite low- levels of basic skills, companies spend most of their training budgets on their most qualified employees, particularly managers. This simply doesn't result in the quality we need.
Woman: But does this really matter？
Man: Yes, because even though there have been enormous efforts to make training available to everyone, the under-development of the workforce in this country is a major factor in our poor productivity. It's also true that the time people spend being trained is below the average of the world's industrialised economies.
Woman: Training is particularly bad in the fast- food industry, isn't it？
Man: Well, the industry certainly has the image of offering low-paid, Iow-prestige jobs with no future prospects. And there are jobs that don't demand a great deal of skill, for instance using the latest technology for cooking. But in fact, that image isn't entirely accurate. Not only are pay and conditions improving, but some fast- food chains are better than many other service sector employers at combining commercial success with the development of its workforce.
Woman: Can you give us an example？
Man: Well, the Burger House chain gives its staff the chance to take courses in all sorts of things, not just those needed for cooking or serving. When the annual training programme is circulated, staff plan with their managers which courses to attend. They encourage people to spend as much time being trained as they think they can benefit from. In the long term, the company gains fmancially, because it creates a source of potential managers.
Woman: But still, working in a fast4ood establishment is much worse than in an expensive restaurant, isn't it？
Man: In both cases, the work can resemble a production line, with the pressure limiting the chances of job satisfaction. But, expensive restaurants depend on the reputation of one or two individuals; the rest have little chance to move from low to high-skilled work. In some fast-food chains, almost half the managers have worked their way up from the kitchens. And while the type of service varies, I've seen good and bad quality in expensive restaurants and fast-food places, and that depends on training.
Woman: Where will the pressure for improved training come from？
Man: In fact, it's internal. Although customers are affected by the end result of training, they also tend to be sensitive to prices. So, in fact, it's mostly people who have already worked their way up to managerial k'vels who want to help others in the same wa)'. Another advantage of course, is that training attracts job applicants, which makes recruitment easier.
Woman: What recommendations did you make in your report？
Man: My main one is that the government should support training by letting companies claim tax relief. Many companies already get this for certain types of training, but the proposal w. ould particularly help unskilled workers aiming at intermediate qualifications. The government should also work with the sector skills council to improve training and working conditions in those industries where it's necessary.
Woman: Do you think the government will act on your proposals？
Man: Well, I want to reintroduce the idea of people getting grants, so that they can choose training for themselves, but there were problems with this a few years ago, so the political will probably isn't there to try it again. I'm confident we'll see a review of all the vocational qualifications, though, which would remove some of the inconsistencies that are there now. And to be honest, my idea for all workers to spend a minimum time on training is unlikely to be introduced just yet.
W
A．the total amount of money spent on training.
B．the way they allocate budgets.
C．the quality of the training provided.
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听力原文：M: Good morning, Dr. Smith. My name is Peter. I am a freshman in your department. There are a few things that I am not quite sure of and I do need your advice.
W: Thank you very much for your trust, Peter. As your academic advisor I will try my best to help you.
M: Thanks. It's about my major...
W: Well, what's the matter？
M: I used to major in English, but now I have made up my mind to switch to Applied Linguistics, concentrating on Teaching English as a Foreign Language.
W: So you want to switch majors？
M: Yes. But I wonder if it is possible.
W: Well, usually we allow it, as long as you have enough credits.
M: That's good news for me. I'm not interested in literature and that sort of thing. I want to be a real teacher, Professor. But I'm worried about the make-up credits.
W: You usually do have to make up some credits when you switch majors. Are you OK on credits？
M: Not too many. I'll have to add about 12 credits as far as I can. figure from my transcript. Would you please let me know how many credits are required to get a master's degree？
W: Usually thirty-six credits are needed, ff you take five courses per term, you'll have enough credits after just two semesters. Usually each course is worth three credits. To get the six remaining credits you either prepare a thesis or take two more courses.
M: Is there anything else besides the 36 credits for the master's？
W: You have to have an oral defense．
M: I see．I really appreciate your help，Professor．
W: Glad I can help．Good luck．Peter．
(23)
A．A literature professor.
B．An academic advisor.
C．Dean of the English Department.
D．A Doctor of Applied Linguistics.
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听力原文：W: Hello.
M: Hi, Sally, this is Phil.
W: Great to hear from you Phil! How have you been doing？
M: To tell you the truth, I'm very worried about our final examinations next month. For one thing, I can't sleep.
W: I sympathize! I went through the same thing last year.
M: That's exactly why I'm calling you. Do you have any suggestions for coping with anxiety？ You know how I hate exams!
W: Well, last year the university offered a stress-management course at about this time. Have you been in contact with the student health services？
M: No, I haven't had time!
W: Funny, isn't it？ Just when students need help most, we can't afford the time to get it!
M: Well, perhaps I should find out more about this stress-management course. Things have got to get better!
W: I suggest you call the health services tomorrow. They open at nine a. m.
M: Thanks, ally. I'll let you know how it goes.
W: Best of luck! And have a good night's sleep!
M: That's easier said than done!
(20)
A．Anxiety.
B．Truth.
C．Sympathy.
D．Time.
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听力原文：W: Why is it that I found some letters addressed to you in my mailbox lately, Paul？
M: Didn't Mike tell you that I'm having the post office forward my mail to your place until I've got a new apartment？
Q: What's happening to Paul's letters？
(13)
A．His letters are being forwarded to his new apartment.
B．His letters are being sent to his old address.
C．He tells Mike to deliver his mail to the woman's house.
D．He has the post office deliver his mall to the woman's house.
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Robert: Mary, I'd like you to meet my new neighbor, Tom. Mary: Hello, Tom. It's nice to meet you. Tom: ______
A．How is the baby？
B．Hello, Mary! I haven't seen you for ages.
C．Hi, Mary! I've heard so much about you.
D．Hi, Mary! Welcome to China.
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听力原文：M: My sister is in the hospital and I'd like to send her a plant she can use later in the law office where she's employed.
W: How about a nice cactus？ They always make lovely gifts.
Where does the man's sister work？
A．In a hospital.
B．In a 151ant store.
C．In a law office.
D．In a gift shop.
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听力原文：W: Oh, hello. I'm so sorry I'm late. I know we'd arranged to meet at 1:30,bnt the place completely slipped my mind. In the end, I had to phone your secretary, and fortunately, she had it in her diary.
M: Oh, don't worry. I was a bit late, too.
Why was the woman late？
A．She forgot the time.
B．She forgot the place.
C．She slipped on the ground and hurt herself.
D．She was talking with the man's secretary and forgot the time.
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听力原文：My former boss is quite easygoing, but I resigned yesterday. For me, I prefer to work with a manager who speaks straight from the shoulder.
(29)
A．I prefer a boss who speaks frankly.
B．My former boss talks over the shoulder.
C．A boss who straightens his shoulder while talking satisfies me more.
D．The manager is a fast speaker.
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听力原文：W: I certainly hope that this film is worthwhile. My feel are freezing, and I can't stand it much longer.
M: I hate standing in line anyway. If we don't get in soon, let's just forget it and go somewhere else.
Q: Where are the man and woman at this moment？
(13)
A．In a theatre.
B．In line at a museum.
C．In line outside a movie house.
D．In the tube.
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听力原文：W: This is Mrs. Thatcher. My heater is not getting any power and weatherman says the temperature is going to fall below zero tonight. Could you get someone to come over and fix it？
M: This is the busiest time of the year, but 1'11 speak to one of our men about going over some time today.
Q: Whom did Mrs. Thatcher want to come over？
(18)
A．An auto mechanic.
B．An electrician.
C．A carpenter.
D．A telephone repairman.
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听力原文：M: What is my share of the bill？ 18.50？ That can't be right! I only had a salad for dinner.
W: Hold on. Let me check them out first.
Q: What will the woman probably do next？
(16)
A．Lend the man some money.
B．Calculate the bill again.
C．Refuse to pay the bill.
D．Invite the man to dinner.
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听力原文：W: Please turn down the television. I can't understand anything my friend is saying on the phone.
M: Hurry up and finish your call. I don't like standing so close. The light hurts my eyes.
Q: Why is the woman upset？
(13)
A．The light hurts her eyes.
B．His ears hurt.
C．She can't hear.
D．She can't see.
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Robert: Mary, I'd like you to meet my new neighbor, Tom. Mary: Hello, Tom. It's nice to meet you. Tom:______
A．How is the baby？
B．Hello, Mary! I haven't seen you for ages.
C．Hi, Mary! I've heard so much about you.
D．Hi, Mary! Welcome to China.
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听力原文：M: Hello. This is Thomas William. I'm calling to see if my blood test results are in.
W: Dr. Walker just sent them to the lab this morning, so the earliest they could be back is tomorrow.
Q: What does the woman mean？
(19)
A．The results might be ready tomorrow.
B．The man needs another blood test tomorrow.
C．The blood is being tested now in the lab.
D．The doctor will be back tomorrow.
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听力原文：Hello, I was once a hostess. Now I am on my first bus trip and I’m quite surprise
听力原文： Hello, I was once a hostess. Now I am on my first bus trip and I’m quite surprised at the services offered during the trip. Included are meals on the way. Rest rooms and public-address announcements.
Just now. I introduced myself to the hostess on the bus, and we told each other about experience on air and ground travel.
At lunch time, she gave out menus offering a choice of sandwiches. As she started filling orders, she found that there weren’t enough egg-salad sandwiches. She quickly went to whisper to the driver, The bus soon stopped. The stopped. The hostess ran to another bus that was all the time following ours and she soon returned with a box of egg-salad sandwiches. As she passed my seat, she asked.” Could you do that on a plane？”
According to this passage, what kind of vehicle did the speaker always ride in the past？
A．By bus.
B．By air.
C．By train.
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听力原文：W: Tom, get up, please! I have to clean it up. Our friends will be here at any time and this house is a mess.
M: So what？ Theirs is even worse.
Q: What does the man mean？
(19)
A．He doesn't like messy people.
B．He doesn't know where their house is.
C．He sees no need to clean the house.
D．He can think of no worse time for their friends to come.
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听力原文：M: Oh, my God! Jessica. It's five p. m. now. Tomorrow is Saturday. The credit will expire on Sunday. Weekend is non-business day. We cannot make it today. What shall we do？
W: Don't worry. Banks will accept presentation on the following business day.
Q: When will the bank deal with the credit if the expiry date of a credit fails on a non-business day？
(19)
A．On every business day.
B．On Tuesday.
C．On Wednesday.
D．On the following business day.
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Hello, everyone! 大家好 It’s my honor to introduce myself here. 很荣幸能在这里向大家介绍我自己。 My name is... 我的名字是... My friends usually call me...（）
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听力原文：W: How is your job at the supermarket M: Well, it’s rather hard work. The hours a听力原文：W: How is your job at the supermarket M: Well, it’s rather hard work. The hours are pretty long. I already feel difficult to keep up with my classmates. What is the man worried about （）
A．He does not earn as much money as his classmates．
B．He does not work as well as his classmates．
C．He does not get enough pay for his ’hard work．
D．He does not have enough time for his study．
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听力原文：M: Hello, Marry. What's up with you？
W: Oh, Tom. It's my landlady again.
M: You're always in trouble. What is it this time？
W: You see, she left a note for me. Just read it.
M: Well, did you leave the front door open？
W: I honestly don't remember. I got back late from a party. Anyway, what does it matter？ It's all complaints in that house: first noise, then bathroom.
M: Well, in that case, why don't you look around for another place？
W: I've already started. I looked in the paper this morning, plenty of advertisements as usual, but must of the places are too far from school.
M: Look, why don't you come and share with us？
W: But surely there are four of you in the flat already, aren't there？
M: Yes, but, you know, Jane is leaving at the end of the month. She's got a job down south. There will be a spare room. It's rather small, but you can sleep there for the moment till you find a nice one.
W: That's a good idea. How many rooms do you have？
M: We have four bedrooms and a big living room.
W: What are the arrangements？
M: Oh, we share all expenses, of course, rent, light, and heating.
W: What about ford？
M: Oh, we each buy our own. It works out fine that way. And you can do any thing you like in your own room, but there is one thing...
W: what's that？
M: Don't leave the front door open. Strange people may wander in.
W: All right. I promise that won't happen again. By the way, when is Jane leaving？
M: Let me see... yes, this time next week.
W: Today is the 22nd, Tuesday, so she's leaving on the 29th. Well, I will move in one day after she leaves.
M: Yes, no problem. We will get ready by then.
W: Thanks a lot.
M: You're welcome.
(27)
A．Her difficulties at her house.
B．Finding a place to live.
C．The parties she went to.
D．Her friend's house.
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-Hello, I'm Robin._____My name is Anna.
A．A.How are you？
B．B.How do you do？
C．C.You can call me Bo
D．D.Fine, thanks.
