Customer:________Waiter: I'm sorry. Didn't you order fried shrimp （虾子) ？ Customer: I ord

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• A customer can best be described as ______.

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• Waiter/Waitress: _____________? Guest: Medium rare, please.

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• When the waiter asks you to order, however, you are not sure or have not decided yet, you can answer like this: ____________________________________.

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• BookStore数据库中有客户表Customer(CustomerCode, Name, Sex, Hometown, Email, Telephone, LoginDate, Password)查询Customer表中所有客户的信息，要求显示CustomerCode、Name、Hometown和Telephone字段信息。SQL语句：SELECT _________ FROM Customer

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• The _____ takes the customer’s point of view.

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• B2C是Business to Customer的缩写，即______________。

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• Cleck：Hello．__________？Customer：I‘d like to cash this check，please．

  A.How are you B.What do you want C.What are you doing D.What can I do for you

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• Shop-assistant: Can I help you？ Customer: Yes, I'd like to try these shoes in size 4, please？ Shop -assistant: Yes, just a moment... I'm sorry but we've only got them in four and a half.______？

  A．How about another pair B．Do you want to try them on C．Do you need any help D．Any particular color

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• When a customer is complaining to you ,you should_____.

  A. listen carefully and make notes B. make personal comments

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• — Have you got a table for four, waiter？\n— _______

  A.Welcome to our restaurant. B.Yes, sure. This way, please. C.We have looked the seats. D.Here are the menus.

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• You______ more patient with that customer; I am sure that selling him the watch was a possibility.

  A．should have been B．should be C．must be D．needed to be

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• You should have been more patient _____ that customer; I’m sure that selling him the watch was possibility.

  A.of B.with C.for D.at

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• Shop assistant: Good morning. Can I help you？ Customer: ______. I'm just looking round.

  A．No, you can't B．Not at the moment, thanks C．Yes, please D．Yes, thank you

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• Cashier: That's $55.45 all together. ______. Customer: I'm sorry, but am I short-changed？ I gave you $70.

  A．These coins are for you, thank you. B．Here's your change, thanks. C．Can you pay the bill, now？ D．This is the money back to you, thanks.

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• Our improved customer services have had a significant_______not only on the sales figures but on customer satisfaction.

  A．management B．impact C．expression D．exclusion

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• Desk Clerk：Good afternoon，Holiday Inn.Customer：Hello，I’d like to book a double room for the nights of 23rd and 24th please. Desk Clerk：______

  A:What’s the matter？ B:Just a minute, please. C:What can I do for you？ D:Can I help you？

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• Eddie Lam enjoys being a waiter because ______（）

  A．he is good at communicating with the customers B．he makes friends with the customers C．he likes talking with the strangers D．he can get a lot of tips

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• What the customer buys and considers value is always________. 顾客认定及购买的价值永远是________

  A．price (产品/服务的)价格 B．utility (产品/服务的)效用 C．technology (产品/服务的)技术 D．function (产品/服务的)功能

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• Q: what / responsible ________________________________ A: Growing and maintaining customer relationships.

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• Clerk: Hello. _________1______________ Customer: Yes, please. I’ve just ______2________ i

  Clerk: Hello. _________1______________ Customer: Yes, please. I’ve just ______2________ in China and I want to ______3_______ some American dollars into RMB. Clerk: All right. _________4________ would you like to change Customer: 500 US dollars. What is today’s _______5_______ Clerk: It’s RMB 723 yuan to 100 American dollars.

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• Cashier: Okay, thatll be $ 8.55. Customer: ______. Cashier: Thanks…Next!

  A．Here you go B．Take this away C．You are right D．It" s very nice of you

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• Total customer value includes _____

  A．product’s brand B．service value C．people value D．product value E．image value 此题为多项选择题。

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• You can use the structure “_______________” to repeat the customer’s questions.

  A:Excuse me; B:Thanks a lot; C:What you’re saying; D:Pardon

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• 假设需要为表customer添加主键约束，主键列为customer__id，可以使用如下__方式（）

  A．lter table CUSTOMER ADD PK_CUSTOMER PRIMARY KEY （CUSTOMER_ID） B．lter table CUSTOMER ADD PRIMARY KEY （CUSTOMER_ID） C．lter table CUSTOMER ADD CONSTRAINT PK_CUSTOMER （CUSTOMER_ID） D．lter table CUSTOMER ADD CONSTRAINT PK_CUSTOMER PRIMARY KEY （CUSTOMER_ID）

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